Last updated: July 31, 2026
How long it takes
Two clocks run on every order: the time to make it, then the time to ship it.
- Stocked items (chalk, brushes, tape, third-party bags) leave within 1 to 2 business days.
- House bags are sewn after you order. Allow 3 to 5 business days to make, then shipping on top.
- Personalized bags add about 2 more business days for the stitching.
- Gym and team orders of 24 or more run 2 to 3 weeks. We confirm a date in writing before you pay.
You get a tracking number by email the moment a label prints.
What it costs
Ground shipping inside the United States is a flat rate, shown to you at checkout before you pay. Orders over $60 ship free. Faster options are offered at checkout at cost.
We ship to all 50 states, including PO boxes and APO and FPO addresses. Alaska and Hawaii may take longer on ground service.
Outside the US
International shipping is offered where checkout shows a rate. Any customs duty, import tax, or brokerage fee is yours to pay on arrival, and we cannot tell you the amount in advance because your country sets it. Refusing a package over duties is treated as a return, and the outbound shipping is not refunded.
If it does not arrive
Tracking says delivered and there is no box? Check with neighbors and your building, then email us within 7 days. We will file the carrier claim and make it right.
If the address you entered was wrong and the package comes back to us, we will reship once you cover the postage.
Returns
30 days from delivery. If the bag is not right, send it back for a full refund or an exchange.
Send it back unused and in resalable condition. Climb in it and get chalk all over it and we cannot resell it, so we cannot take it back. Opened chalk cannot come back either, for the same reason.
Personalized items are final sale once production starts, which is 12 hours after you order. Nobody else can use a bag with your name on it. This does not apply if it arrives damaged or we stitched it wrong, in which case we fix it at our cost.
How to return something
- Use our contact form and tell us your order number and what went wrong.
- We reply within one business day with a return address and a number to write on the box.
- Ship it back. You cover return postage on a change of mind. We cover it when the item is defective or we sent the wrong thing.
- Once it lands, your refund goes back to the original payment method within 5 business days. Your bank may take a few more days to show it.
Original shipping is refunded only when the return is our fault.
Damaged or wrong on arrival
Send a photo through our contact form within 7 days of delivery. We send a replacement or a full refund, whichever you want, and we pay the postage both ways. No need to argue about it.
Limited warranty on our own bags
One year to the original purchaser against our workmanship: seams, hardware, stitching that fails under normal use. Use our contact form, with your order number and a photo, and we repair or replace it at no cost to you.
It does not cover normal wear, chalk stains, abrasion from rock, a dog, or a bag left in a hot car. Bags from other brands carry that brand’s warranty, and we will help you file it. Full terms are on our Terms page.