A person reads every message. Not a queue.
We answer within one business day. Include your order number if you have one, and tell us what went wrong if something arrived damaged. That usually settles it in a single reply.
What to write about
- An order. Changes, cancellations, returns, or a bag that turned up damaged. Personalized bags can be changed or cancelled within 12 hours of ordering. Details on Shipping & Returns.
- Sizing. Tell us what you climb and what you carry, and we will tell you which bag fits. We would rather talk you into the right one than sell you a second one.
- Gyms and teams. Logo bags start at 24 units. Send a rough count and we will come back with pricing and a production date in writing.
- Corrections. If a spec or a ranking on this site is wrong, tell us. We would rather fix it than defend it.
By post
ChalkBags.com
1621 Central Ave #59518
Cheyenne, WY 82001
That is a mailing address, not a shop. Do not send returns there without using the form first, or we cannot match the box to your order.